Audiovisual — A Convergent Technology Business Unit
From boardrooms to control rooms to cityscape LED installations — Convergent's Audiovisual Business Unit designs and builds AV environments where reliability is non-negotiable.
PREVIEW MEDIA — REPLACEMENT REQUIRED. Library frame from the controlled CT design pack. Not a photograph of a Convergent premises or project.
Detailed capabilities, technical information and enquiry routes for this discipline are published on its own website.
Nobody evaluates an audiovisual system on its specification. They evaluate it on whether the meeting started on time, whether the far end could hear, and whether anyone had to phone for help.
That is a harder engineering problem than it sounds, because the people using the room did not read the manual, will not read it, and should not have to. Everything technical about the space has to resolve into a small number of obvious actions, and everything else has to disappear behind a cover.
It is also a problem that does not end at handover. A room is used several times a day for years. Firmware moves, laptops change, the way people meet changes. A system that was only ever proved on the day it was commissioned quietly stops being the system that was designed.
The measure of a room is how few decisions it asks of the person standing in front of it. Complexity belongs in the rack, not on the table.
Displays, microphones, cameras, control and acoustics are one design. Bought separately they will each perform to specification and still fail as a room.
Monitoring, firmware position, spares and a documented configuration are what separate an installed system from a maintained one.
This Business Unit works across five environment types. They differ in almost everything — scale, audience, duty cycle, who operates them — and in nothing that matters about how they are designed.
An audiovisual design has to satisfy four different users at once, and they want opposite things. Resolving that is most of the work.
Sees and hears. Wants to notice nothing — no strain to read the back row, no struggle to follow a voice, no equipment in the sightline.
Stands up and starts. Wants the fewest controls that will do the job, in the place a hand reaches for without looking.
Runs the space day to day — scheduling, sources, content. Wants everything reachable, labelled and consistent between rooms.
Never seen by the other three. Wants access, monitoring, a documented configuration and a spare that fits — which is what keeps the room right in year three.
Environments differ; the systems that build them do not. A project takes some subset of these six, designed against one another rather than procured against one another.
Professional displays, projection and large-format LED, selected against viewing distance, ambient light and how many hours a day the surface is expected to run.
Speech reinforcement, distributed audio and the acoustic treatment that decides whether any of it works — coordinated with the room build rather than added to a finished ceiling.
The room side of a meeting: cameras, framing, in-room audio and the endpoint itself. The conferencing PLATFORM belongs to IT Infrastructure — this is what the platform meets when it reaches the room.
Getting a picture from where it is made to every surface that has to show it, on a schedule somebody other than us can change.
The layer that turns a rack of equipment into a room: touch panels, presets, scheduling, occupancy and the monitoring that reports a fault before a user does.
The unglamorous half: racks, cabling, containment, power and cooling for equipment that sits in a cupboard and is expected never to be thought about.
Commissioning proves a room against its design. Everyday use proves it against people. The second is the harder test, and it is the one the design has to be aimed at from the first drawing.
Occupancy or a single press, and the space is ready — not a sequence of remotes in a drawer.
Whatever someone brought into the room reaches the screen without a conversation about adapters.
Microphone coverage and echo control that hold up when three people talk over each other.
A fault reports itself to the people who can fix it, rather than waiting for a complaint.
One interface language across the estate, so nobody has to relearn the building.
Audiovisual work is not one system delivered once; it is many rooms delivered in sequence, each with its own acceptance. The Group’s five stages run per space, and a room only closes when its own sheet closes.
What happens in the roomRoom-by-room review of use, occupancy, acoustics, sightlines and the operating model the space has to support.
Signed off withRoom schedule and requirements
What happens in the roomSystem design and signal architecture developed against the relevant standards, with IT, power and building interfaces defined.
Signed off withDesign package and schematics
What happens in the roomAudiovisual, IT, electrical and fit-out scopes sequenced with the room build, so containment, power and structure are ready when systems arrive.
Signed off withProgramme and interface register
What happens in the roomInstallation, integration, configuration and commissioning room by room, with witnessed testing and user handover.
Signed off withCommissioning records and user guides
What happens in the roomPreventive maintenance, firmware and configuration management, and user support under the contracted coverage.
Signed off withSupport model and reporting
Audiovisual sits between two other Convergent Business Units, and most of the trouble on an AV project happens at those two lines. Neither is left to be discovered on site.
How the seam is closedBandwidth, addressing, quality-of-service and the control-network position agreed at design stage.
How the seam is closedA defined handover point between the installed system and anything brought in for an event.
Tell us what you are planning, where the scope sits and the outcome that matters. Your enquiry is directed to the Business Unit that owns that field, and you deal with that team directly.
Most engagements are led by a single Business Unit working directly in its field. Where a requirement genuinely crosses disciplines, the Group coordinates the points where those specialist scopes meet, without diluting the expertise behind each one.
ISO 9001:2015, ISO/IEC 27001:2022, ISO 37001:2016 and ISO 45001:2018, within the certified scope of Data Centre Solutions and Services. The certified scope is stated on every page where the standards appear.
A consistent approach across every Business Unit, scaled to the requirement: understand the environment and constraints, engineer against the relevant standards, coordinate where specialist scopes meet, deliver and commission the agreed scope, then support it to the contracted model.
Company facts, capabilities and certified management systems are assembled for procurement officers and evaluation teams, with a controlled prequalification pack available on request through the Evaluation Center.
ISO 9001:2015, ISO/IEC 27001:2022, ISO 37001:2016 and ISO 45001:2018, within the certified scope of Data Centre Solutions and Services.
| Standard | Subject | Certified scope |
|---|---|---|
| ISO 9001:2015 | Quality management | Data Centre Solutions and Services |
| ISO/IEC 27001:2022 | Information security | Data Centre Solutions and Services |
| ISO 37001:2016 | Anti-bribery management | Data Centre Solutions and Services |
| ISO 45001:2018 | Occupational health and safety | Data Centre Solutions and Services |
Convergent's Audiovisual team works with facilities directors, IT teams, and consultants from design through commissioning to ongoing operations.
